Getting Started

Terms & Conditions

We ask you to agree to our terms & conditions which outline the scope of our services and responsibilities.

Stock

You supply details of the products we will be fulfilling, including name, price, SKU, description, size and weight.

Integration

After receiving stock we connect to your website or channel with no downtime and immediately start fulfilling your orders.

More >

Sending Stock

To get stock to us we recommend Royal Mail, FedEx, DHL, UPS or DPD; we do not charge receipt fees. Stock levels are updated and products made available for shipping same day if received before 1pm. You are free to replenish your stock as frequently as you want.

CONNECTING TO YOUR WEBSITE OR CHANNEL

We connect to your website or channel using our shipping software, helm. It's a stable and robust system that integrates instantly with over 650 sales channels, marketplaces and couriers. Integration takes only minutes with no downtime for your website or channel. Once connected helm immediately starts pulling orders ready for shipping by us the same day.

To keep costs down for all clients we invoice weekly in arrears, with payment by bank transfer. Alongside the invoice we send a CSV file detailing orders shipped and returns processed.